Shipping policy

Shipping Policy

At Dawterson, we want getting your order to feel just as easy as finding something you love.

Processing & Delivery

Orders are typically processed promptly after purchase. Our estimated delivery timeframe is generally 3–6 business days within the United States.

Delivery estimates begin after an order has been processed and may vary due to carrier delays, holidays, severe weather, product availability, or other circumstances outside our control.

Shipping Costs

We offer FREE standard shipping on orders of $50 or more.

For orders under $50, the applicable shipping charge will be displayed at checkout before you place your order.

Build-A-Box Orders

Build-A-Box orders follow the same general shipping policy as other Dawterson orders.

Because a Build-A-Box may contain products fulfilled from different locations, items from the same box may occasionally arrive in separate packages or at different times. You will not be charged additional shipping simply because we need to divide an order into multiple shipments.

Multiple Items & Packages

Orders containing multiple products may occasionally be shipped separately. If this happens, don't worry—your remaining items may still be on the way.

Tracking information will be provided when available.

Order Tracking

Once tracking information becomes available, we'll provide it so you can follow your shipment.

Please allow time for the carrier's tracking system to update after your order has shipped.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at hello@dawterson.com. We'll do our best to help before the order ships, but we cannot guarantee that an address can be changed once fulfillment has begun.

Lost, Damaged, or Missing Orders

If your order arrives damaged, contains the wrong item, or appears to be missing something, please contact us at hello@dawterson.com so we can investigate and make it right.

For packages marked delivered but not received, please check around the delivery location and with household members or neighbors first. If you still cannot locate your package, contact us and we'll help determine the next steps.

Where We Currently Ship

Dawterson currently serves customers within the United States. International shipping is not currently offered.

Questions?

If you have questions about your shipment or order, contact us at hello@dawterson.com.